Slow and unavailable support during critical issues
6/10 MediumMany users feel that Vercel's support is slow when problems arise, affecting development timelines. Response times are inadequate for mission-critical issues.
Sources
- Clerk.dev Pros and Cons | User Likes & Dislikes - G2
- Clerk.dev Reviews 2026: Details, Pricing, & Features - G2
- Vercel Reviews
- Anthropic's Development Practices: A Customer's Technical Analysis
- Making SaaS Sassy: Identifying the 4 Key Pain Points - DevzaBytes
- A Comprehensive Guide to Addressing Vercel's Challenges in Web Development - Discover Thrill
Collection History
There's nothing more frustrating than getting automated replies during a critical snag... Customer support portals that are NOT functioning 24/7!
You had better hope nothing goes wrong with your implementation because you won't hear from their support for days. / Users emphasize the poor customer support of Clerk.dev, often waiting days for assistance when issues arise.
Support requests not assigned a unique ticket number, 3-7 day response times, Generic troubleshooting unrelated to reported issues, Three explicit supervisor escalation requests ignored
Although Vercel provides resources, many users feel that support can be slow when problems arise, affecting development timelines.