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Common DNS Issues and How to Resolve Them | Webolytica
Excerpt
## Common DNS Issues and Their Solutions ### 1. DNS Propagation Delays **The Problem:** You've updated your DNS records, but changes aren't visible to all users. Some see the old website version, while others see the new one. **The Solution:** - Set a low TTL (Time To Live) value **24-48 hours**before planned DNS changes - Communicate expected propagation times to stakeholders - Use DNS propagation checking tools to monitor progress - Allow 24-72 hours for complete propagation ### 2. DNS Resolution Failures **The Problem:** Users receive "Server IP address could not be found" errors when trying to access your site. **The Solution:** - Verify DNS records are correctly configured in your domain registrar - Check for typos in A, CNAME, or MX records - Ensure nameservers are properly set up - Use DNS lookup tools to verify record accuracy ### 3. Incorrect A Records **The Problem:** Your domain points to the wrong IP address, resulting in users landing on the wrong server or seeing error pages. **The Solution:** - Double-check A record IP addresses - Maintain documentation of correct IP addresses - Implement DNS monitoring to catch misconfigurations - Use DNS health checking tools ### 4. CNAME Conflicts **The Problem:** Conflicts between CNAME and other record types cause resolution issues. **The Solution:** - Avoid using CNAME records on your root domain - Review DNS zone file for conflicts - Replace conflicting CNAMEs with A records where possible - Implement DNS monitoring to detect conflicts
Related Pain Points
Incorrect DNS records (A/AAAA/CNAME/NS) cause traffic misrouting
8Misconfigurations in fundamental DNS record types—A/AAAA pointing to wrong IPs, CNAME targets pointing to wrong hosts, or NS records not matching registrar settings—cause traffic to route to outdated or incorrect servers.
DNS record propagation delays cause user-facing outages
7DNS changes don't propagate instantly across all resolvers and caches. High TTL values compound the problem, causing old/incorrect records to persist for hours or days, making updates seem ineffective and breaking user access to services.
CNAME Record Restrictions at Root Domain
6DNS rules prohibit CNAME records at the root/apex domain (e.g., example.com) because root domains must host other record types like MX records for email. This is a common developer mistake with no straightforward solution.