Account suspension without warning or appeals process
9/10 CriticalUser accounts have been suspended without warning within minutes of deployment with vague 'fair use violation' emails. Appeals go unanswered for weeks, resulting in lost access to production sites with no recourse or clear explanation.
Sources
Collection History
Its account approval process can be stricter than some alternatives, potentially causing delays for high-risk industries or newer businesses. A number of complaints about Stripe refer to fund reserves and account terminations, while others express frustration over being labeled as 'high-risk' without clear explanations.
Anthropic also acknowledged some false positives that led to account bans, which it said were being reversed. I did nothing even remotely suspicious with my Anthropic subscription so I am reasonably sure this mirroring is what got me banned.
Account disabled within minutes of deployment with vague 'fair use violation' email. Appeals go unanswered for weeks. Project was running fine on previous host. Lost access to production site with no recourse.