Slow Customer Support Response Times

Poor response time of customer support.

So when days go by without a response, that's pretty frustrating. It's even worse if the eventual reply is a generic, unhelpful template that doesn't address the customer's specific situation.

Standard support is primarily email and chat-based, and response times can be slow. There is no easily accessible phone number for general support, which can be incredibly frustrating when dealing with urgent issues like a payment system outage or a sudden account hold.